Refund and Returns Policy

Overview

This Refund and Returns Policy applies to all orders placed through www.ibrainews.com, covering BraiNews hardware products (DECK, NANO, Cube, Portal) and subscription plans. By placing an order, you agree to the terms below.

Last updated: October 2026. If you have questions, contact us at business@ibrainews.com.

Hardware Products — 30-Day Returns

You may request a return within 30 days of delivery. To be eligible:

  • The item must be unused and in the same condition you received it.
  • It must be in the original packaging with all accessories, cables, and documentation included.

To start a return, email business@ibrainews.com with your order number and the reason for the return. We will respond within 2 business days with return instructions and the return shipping address. Do not send items back before receiving these instructions.

Damaged or Defective Items

If your product arrives damaged or develops a defect, contact us within 7 days of delivery with your order number and photos or video of the issue. For confirmed defects we cover all return shipping costs and offer your choice of a replacement or a full refund.

Refund Process and Timelines

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3 business days.
  • Approved refunds are issued to your original payment method (via Stripe) within 5–10 business days, depending on your bank or card issuer.
  • Partial refunds may apply for items not in original condition, or with missing parts not due to our error.

Order Cancellation

Orders that have not yet shipped can be cancelled for a full refund at any time — email us as soon as possible. Once an order has shipped, it follows the 30-day return process above.

Subscription Plans

  • Subscriptions (Basic, Pro) can be cancelled at any time from your account page. Cancellation takes effect at the end of the current paid period; access remains active until then.
  • Subscriptions purchased within the last 14 days that have seen no meaningful usage are refundable on request.

Non-Returnable Items

  • Subscription periods already used (beyond the 14-day window above).
  • Items damaged through misuse, alteration, or unauthorized repair.
  • Products returned without a prior return authorization.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, check your bank account again, then contact your card issuer — processing times vary. If you’ve done all of this and still need help, email business@ibrainews.com.

Warranty

All BraiNews hardware carries a 12-month limited warranty against manufacturing defects, starting from the delivery date. The warranty does not cover accidental damage, normal wear, or unauthorized modification.

Consumer Rights

Nothing in this policy limits any statutory consumer rights you may have under the laws of your country of residence, including the EU/UK 14-day right of withdrawal for distance sales.